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What is the Balanced Scorecard System (SCS Scorecard)?
The Balanced Scorecard System (SCS Scorecard) is a performance management system that enables an organization to clarify its vision, mission, strategies and objectives and translate them into action.



Customer
 

Financial
 

Process / Program / Project / Service Delivery
 

Organizational Capacity

OBJECTIVES
The balanced scorecard is divided into four main areas. Each area (perspective) represents a different aspect of the business organization in order to operate at optimal capacity.
  Customer Perspective measures the level of customer satisfaction, customer retention and market share held by the organization.
  Financial Perspective consists of costs or measurement involved, in terms of rate of return on capital employed and operating income of the organization.
  Process / Program / Project / Service Delivery Perspective consists of measures such as cost and quality related to the business processes.
  Organizational Capacity Perspective consists of measures such as employee satisfaction, employee retention, and knowledge management.
 
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ANNOUNCEMENT
01-02-2023 
Penyerahan Fungsi SCS Scorecard
Tuan/Puan, Salam sejahtera daripada Sekretariat ... full
01-10-2018
3rd Quarter 2018 update
Dear Sir/Madam, Kindly be informed that SCS Sco ... full
29-06-2018
2nd Quarter 2018 Update
Dear Sir/Madam, Kindly be informed that SCS Sco ... full
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Latest Announcement
01-02-2023
Penyerahan Fungsi SCS Scorecard
Tuan/Puan, Salam sejahtera daripada Sekretariat SCS Scorecard Negeri. Untuk makluman, pelaksanaan inisiatif Scorecard Negeri Sarawak telah diserahkan secara rasmi kepada Unit Transformasi dan Inovasi Sarawak (STIU) berkuatkuasa pada 20 Januari 2023. Oleh yang demikian, segala surat - menyurat hendaklah dikemukakan terus ke STIU. Sekian, terima kasih. Sekretariat SCS Scorecard Negeri