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What is the Balanced Scorecard System (SCS Scorecard)?
The Balanced Scorecard System (SCS Scorecard) is a performance management system that enables an organization to clarify its vision, mission, strategies and objectives and translate them into action.



Customer
 

Financial
 

Process / Program / Project / Service Delivery
 

Organizational Capacity

OBJECTIVES
The balanced scorecard is divided into four main areas. Each area (perspective) represents a different aspect of the business organization in order to operate at optimal capacity.
  Customer Perspective measures the level of customer satisfaction, customer retention and market share held by the organization.
  Financial Perspective consists of costs or measurement involved, in terms of rate of return on capital employed and operating income of the organization.
  Process / Program / Project / Service Delivery Perspective consists of measures such as cost and quality related to the business processes.
  Organizational Capacity Perspective consists of measures such as employee satisfaction, employee retention, and knowledge management.
 
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ANNOUNCEMENT
09-03-2020 
Sesi Pelaporan Scorecard Tahun 2019 & 2020 USMN, UPPN & Leadership Institute of SCS Bersama TSUK (Transformasi Prestasi & Penyampaian Perkhidmatan)
Tuan/Puan, Salam sejahtera daripada Pasukan SCS ... full
23-01-2020
Easy Access SCS Scorecard System on Sarawaknet
SCS Scorecard System now is easily accessible on S ... full
08-05-2019
SCS Scorecard Engagement Programmes are Available Upon Request
Dear Scorecard Coordinators, The SCS Scorecard ... full
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Latest Announcement
09-03-2020
Sesi Pelaporan Scorecard Tahun 2019 & 2020 USMN, UPPN & Leadership Institute of SCS Bersama TSUK (Transformasi Prestasi & Penyampaian Perkhidmatan)
Tuan/Puan, Salam sejahtera daripada Pasukan SCS Scorecard Negeri. Adalah dimaklumkan bahawa sesi tersebut akan diadakan pada ketetapan seperti berikut: Tarikh: 12 Mac 2020 Masa: 0800-1300 Tempat: Hotel Waterfront, Kuching Sekian, terima kasih.
No. Attachment Download
1. Sesi Pelaporan SC Bersama TSUK (TPPP)