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What is the Balanced Scorecard System (SCS Scorecard)?
The Balanced Scorecard System (SCS Scorecard) is a performance management system that enables an organization to clarify its vision, mission, strategies and objectives and translate them into action.



Customer
 

Financial
 

Process / Program / Project / Service Delivery
 

Organizational Capacity

OBJECTIVES
The balanced scorecard is divided into four main areas. Each area (perspective) represents a different aspect of the business organization in order to operate at optimal capacity.
  Customer Perspective measures the level of customer satisfaction, customer retention and market share held by the organization.
  Financial Perspective consists of costs or measurement involved, in terms of rate of return on capital employed and operating income of the organization.
  Process / Program / Project / Service Delivery Perspective consists of measures such as cost and quality related to the business processes.
  Organizational Capacity Perspective consists of measures such as employee satisfaction, employee retention, and knowledge management.
 
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ANNOUNCEMENT
25-10-2018 
JKM SCORECARD GOVERNANCE STRUCTURE
Dear Scorecard Coordinators, Warmest greetings ... full
19-10-2018
SCS Scorecard Audit 2018
YBhg. Dato/Datu/Tuan/Puan Please be informed th ... full
01-10-2018
3rd Quarter 2018 update
Dear Sir/Madam, Kindly be informed that SCS Sco ... full
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Latest Announcement
25-10-2018
JKM SCORECARD GOVERNANCE STRUCTURE
Dear Scorecard Coordinators, Warmest greetings from the State Human Resource Unit. Attached herewith is the updated copy of "JKM Scorecard Governance Structure" for your kind reference. For further clarification, please do not hesitate to contact us at 082-514470/312857/311937/312439. We will be glad to help you. Thank you. Regards, SCS Scorecard Secretariat
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1. JKM SCORECARD GOVERNANCE STRUCTURE