version 3.0
What is the Balanced Scorecard System (SCS Scorecard)?
The Balanced Scorecard System (SCS Scorecard) is a performance management system that enables an organization to clarify its vision, mission, strategies and objectives and translate them into action.



Customer
 

Financial
 

Process / Program / Project / Service Delivery
 

Organizational Capacity

OBJECTIVES
The balanced scorecard is divided into four main areas. Each area (perspective) represents a different aspect of the business organization in order to operate at optimal capacity.
  Customer Perspective measures the level of customer satisfaction, customer retention and market share held by the organization.
  Financial Perspective consists of costs or measurement involved, in terms of rate of return on capital employed and operating income of the organization.
  Process / Program / Project / Service Delivery Perspective consists of measures such as cost and quality related to the business processes.
  Organizational Capacity Perspective consists of measures such as employee satisfaction, employee retention, and knowledge management.
 
User ID
Password
Login Reset

ANNOUNCEMENT
19-10-2018 
SCS Scorecard Audit 2018
YBhg. Dato/Datu/Tuan/Puan Please be informed th ... full
01-10-2018
3rd Quarter 2018 update
Dear Sir/Madam, Kindly be informed that SCS Sco ... full
29-06-2018
2nd Quarter 2018 Update
Dear Sir/Madam, Kindly be informed that SCS Sco ... full
more
Best viewed using Firefox 17.0 or Google Chrome 31.0 in 1024 x 768 pixels.
Latest Announcement
19-10-2018
SCS Scorecard Audit 2018
YBhg. Dato/Datu/Tuan/Puan Please be informed that SCS Scorecard Audit will be conducted on 29th October 2018 until 16th November 2018. Prior to this Audit, Agencies Scorecard Coordinators are advice to ensure their documentation meets all the requirements stated in Audit Checklist. Thank you. SCS Scorecard Secretariat