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What is the Balanced Scorecard System (SCS Scorecard)?
The Balanced Scorecard System (SCS Scorecard) is a performance management system that enables an organization to clarify its vision, mission, strategies and objectives and translate them into action.



Customer
 

Financial
 

Process / Program / Project / Service Delivery
 

Organizational Capacity

OBJECTIVES
The balanced scorecard is divided into four main areas. Each area (perspective) represents a different aspect of the business organization in order to operate at optimal capacity.
  Customer Perspective measures the level of customer satisfaction, customer retention and market share held by the organization.
  Financial Perspective consists of costs or measurement involved, in terms of rate of return on capital employed and operating income of the organization.
  Process / Program / Project / Service Delivery Perspective consists of measures such as cost and quality related to the business processes.
  Organizational Capacity Perspective consists of measures such as employee satisfaction, employee retention, and knowledge management.
 
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ANNOUNCEMENT
27-04-2018 
Common Strategic Objective (SO), Key Performance Indicator (KPI) dan Weightage Distribution bagi Scorecard R&DO tahun 2018
Koordinator Scorecard bagi R&DO, Salam sejahter ... full
26-04-2018
Common Strategic Objective (SO), Key Performance Indicator (KPI) dan Weightage Distribution bagi Scorecard 2018
Koordinator, Salam sejahtera daripada Sekretari ... full
15-02-2018
Wishing Happy Chinese New Year 2018
Wishing you and your family a HAPPY and PROSPEROUS ... full
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Latest Announcement
27-04-2018
Common Strategic Objective (SO), Key Performance Indicator (KPI) dan Weightage Distribution bagi Scorecard R&DO tahun 2018
Koordinator Scorecard bagi R&DO, Salam sejahtera daripada Sekretariat SCS Scorecard Negeri. Bersama-sama ini dikepilkan Memorandum Rasmi berkaitan Common SO, KPI dan Weightage Distribution bagi Scorecard R&DO tahun 2018, dengan rujukan 54/JKM/SHRU/BSCS/500-2/1/JLD. 10 bertarikh 24 April 2018 untuk perhatian dan tindakan selanjutnya. Sila ambil maklum bahawa pihak Sekretariat SCS Scorecard Negeri akan mengemaskini sistem bagi pihak R&DO berdasarkan perubahan tersebut. Sekian, terima kasih. Sekretariat SCS Scorecard Negeri
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1. Common SO, KPI dan Weightage Distribution bagi Scorecard R&DO tahun 2018