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What is the Balanced Scorecard System (SCS Scorecard)?
The Balanced Scorecard System (SCS Scorecard) is a performance management system that enables an organization to clarify its vision, mission, strategies and objectives and translate them into action.



Customer
 

Financial
 

Process / Program / Project / Service Delivery
 

Organizational Capacity

OBJECTIVES
The balanced scorecard is divided into four main areas. Each area (perspective) represents a different aspect of the business organization in order to operate at optimal capacity.
  Customer Perspective measures the level of customer satisfaction, customer retention and market share held by the organization.
  Financial Perspective consists of costs or measurement involved, in terms of rate of return on capital employed and operating income of the organization.
  Process / Program / Project / Service Delivery Perspective consists of measures such as cost and quality related to the business processes.
  Organizational Capacity Perspective consists of measures such as employee satisfaction, employee retention, and knowledge management.
 
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ANNOUNCEMENT
23-01-2020 
Easy Access SCS Scorecard System on Sarawaknet
SCS Scorecard System now is easily accessible on S ... full
08-05-2019
SCS Scorecard Engagement Programmes are Available Upon Request
Dear Scorecard Coordinators, The SCS Scorecard ... full
17-01-2019
BSC Document Templates
Dear Scorecard Coordinators, Warmest greetings ... full
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Latest Announcement
23-01-2020
Easy Access SCS Scorecard System on Sarawaknet
SCS Scorecard System now is easily accessible on Sarawaknet portal! You just need to scroll down to the bottom of page and click on BSC icon as shown. Feel free to reach us if you need more guidance. Regards, SCS Scorecard Secretariat
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1. BSC icon on Sarawaknet