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What is the Balanced Scorecard System (SCS Scorecard)?
The Balanced Scorecard System (SCS Scorecard) is a performance management system that enables an organization to clarify its vision, mission, strategies and objectives and translate them into action.
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Customer |
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Financial |
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Process / Program / Project / Service Delivery |
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Organizational Capacity |
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OBJECTIVES
The balanced scorecard is divided into four main areas. Each area (perspective) represents a different aspect of the business organization in order to operate at optimal capacity.
 Customer Perspective measures the level of customer satisfaction, customer retention and market share held by the organization.
Financial Perspective consists of costs or measurement involved, in terms of rate of return on capital employed and operating income of the organization.
Process / Program / Project / Service Delivery Perspective consists of measures such as cost and quality related to the business processes.
Organizational Capacity Perspective consists of measures such as employee satisfaction, employee retention, and knowledge management.
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| ANNOUNCEMENT |
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31-01-2023  |
| 4th Quarter 2022 Performance Updating |
| Dear all coordinators,
Kindly be informed that ... full |
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| 24-10-2022 |
| Scorecard Report 2021 Update |
| Dear Coordinators,
Warmest greeting.
The aud ... full |
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| 14-10-2022 |
| 2022 SCS SCORECARD AUDITING |
| Dear Coordinators,
As part of our continuous ef ... full |
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